Privacy Policy & Data Use at ianthechiro.com
Effective Date: September 9th, 2025
Website: https://ianthechiro.com/
Owned & Managed by: Ian Chiropractic (Malaysia)
1. Introduction
This Privacy Policy sets out the manner in which ianthechiro.com collects, stores, and processes personal data supplied by visitors when accessing our website, submitting enquiries, booking appointments, or otherwise communicating with our clinic. We are committed to ensuring that your information is treated responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) as well as any applicable Malaysian regulatory requirements. By using this website, you are deemed to have consented to the practices described herein.
2. Information Collected
Information provided may include personal details such as names, telephone numbers, and email addresses when entered into forms or messages, together with any health-related information that is voluntarily disclosed for consultation or enquiry purposes. In addition, technical data such as IP addresses, browser types, operating systems, access times, and general analytics may be automatically collected in order to improve site performance. This website may also place cookies or track user interactions for the purposes of enhancing the browsing experience and monitoring traffic patterns. All data collected is relevant to the provision of chiropractic care, communication, and educational content only.
3. Use of Data
The information collected may be processed for purposes which include, but are not limited to, arranging and managing appointments, responding to enquiries received by web forms, email, or WhatsApp, sending reminders or confirmations relating to clinical visits, issuing follow-up communications, and delivering educational resources, newsletters, or promotional material where such communications have been expressly opted into by the user. Data may also be used internally to enhance the security, stability, and overall functionality of the website. At no time will such information be sold, rented, or commercially transferred to unrelated third parties.
4. Data Sharing and Third-Party Use
Data may be shared with third parties strictly to the extent necessary to support the operation of our services. This may include external technology providers such as booking platforms, secure email servers, or analytics tools that are essential to the functioning of the site and clinic operations. Data may also be disclosed to legal or regulatory authorities where such disclosure is required by law. All third parties are expected to operate in full compliance with PDPA standards and to maintain confidentiality.
5. Cookies and Tracking Technologies
The use of cookies on ianthechiro.com serves primarily to remember user preferences, analyse browsing behaviour, and measure site performance. These cookies may remain active on a user’s browser for variable periods of time depending on their settings. Visitors are able to disable cookies through their browser configuration; however, doing so may result in a diminished user experience or limited website functionality.
6. Retention of Data
Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is mandated by legal, regulatory, or professional obligations. Once retention is no longer required, data will be either securely deleted or anonymised to prevent further association with individual identities.
7. Rights of Individuals
Under Malaysian law, individuals retain the right to request access to the personal data held about them, to request corrections of inaccuracies, to withdraw prior consent for specified processing, and, in certain cases, to request erasure of personal data unless retention is otherwise required by law. Any such request should be directed to our administrative contact as set out below, and will be addressed in line with applicable statutory obligations.
8. Security Measures
Appropriate administrative, technical, and organisational safeguards are implemented to protect personal data against accidental loss, misuse, or unauthorised access. These measures include restricting staff access to sensitive information, maintaining secure booking and communication systems, and ensuring staff are trained in confidentiality and proper handling of patient information. While reasonable steps are taken, it is acknowledged that no method of transmission over the Internet is entirely free of risk.
9. External Content and Links
The website may, from time to time, contain links to external websites or embedded content such as videos or social media feeds. Interaction with such third-party platforms may result in additional data being collected by those parties under their own privacy practices. Users are encouraged to review the privacy statements of any linked sites, as Ian The Chiro cannot assume responsibility for external policies or activities.
10. Policy Updates
This Privacy Policy may be amended or updated periodically to reflect changes in operational practices, regulatory requirements, or industry standards. Updates will be published on this page with a revised effective date, and continued use of the website constitutes acceptance of such updates.
11. Contact Information
Questions, requests, or concerns in respect of this Privacy Policy may be directed to:
📩 Email: ianchiro.frondesk@gmail.com
📍 Company: Ian Chiropractic
📍 Address: 20-1-5, Block C, Jalan 2/101C, Cheras Business Centre, 56100 Kuala Lumpur, Malaysia
📞 Tel: +60 10-279 3422
Supporting Legal Pages
For a complete understanding of your rights and our responsibilities, please also review:
- Disclaimer – Educational notice and health information limitations.
- Terms & Disclaimer – Legal terms governing the use of this website.
Together with this Privacy Policy, these pages ensure clarity, transparency, and trust in your interaction with ianthechiro.com.
